Política de reembolso

Return & Refund Policy

Last Updated: August 8, 2026

At Crown Ice Jewelers, we want you to be completely satisfied with your purchase. Due to the nature and value of our products, the following terms apply to all returns and refunds.

1. Return Period

We accept return requests within 14 calendar days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.
• Have no signs of wear, damage, scratches, or alterations.
• Include the original packaging and any certificates, tags, or documentation provided with the purchase.
• Not have been customized, engraved, modified, or specially adjusted at the customer’s request.

2. Non-Returnable Items

For security, hygiene, and fraud-prevention purposes, the following items may be considered final sale and are not eligible for return:

• Customized or engraved items.
• Items that have been modified or adjusted at the customer’s request.
• Items that have been worn, damaged, altered, or otherwise used.
• Gift cards.
• Special-order or made-to-order items.

3. Return Inspection

All returned items are subject to inspection once received.

Crown Ice Jewelers reserves the right to refuse a return if the item does not meet the requirements of this policy.

For high-value items, additional verification procedures may be required before a refund is approved.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, whenever possible.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable.

5. Return Shipping

The customer is responsible for return shipping costs unless the item was sent incorrectly, arrived damaged or defective, or Crown Ice Jewelers determines otherwise.

High-value jewelry must be returned using a secure, trackable shipping method with appropriate insurance coverage.

Crown Ice Jewelers is not responsible for items lost or damaged during return shipping when the return shipment is arranged by the customer.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, you must contact us within 48 hours of delivery.

Please keep the original packaging and provide photographs or videos of the item and package when requested.

After reviewing your claim, we will provide you with instructions on how to proceed.

7. Exchanges

Exchanges are subject to availability and approval by Crown Ice Jewelers.

The item must meet all return requirements to qualify for an exchange.

Any difference in price will either be charged to the customer or refunded, as applicable.

8. Orders Paid Through Financing

If a purchase was made using Affirm, Shop Pay, or another financing provider, any return or refund will also be subject to the policies and procedures of the applicable financing provider.

Crown Ice Jewelers does not control the processing times established by third-party financing providers.

9. Order Cancellations

Orders may begin processing immediately after purchase. Therefore, we cannot guarantee that an order can be canceled once it has been placed.

If you need to cancel an order, please contact us as soon as possible.

10. How to Request a Return

To request a return, please contact us with the following information:

• Full name
• Order number
• Reason for the return
• Photos of the item, if requested

Our customer service team will provide you with the appropriate return instructions.

Crown Ice Jewelers
Fine Jewelry | Authentic 14K Gold
📦 Shipping Available Throughout the United States