Política de envío

Shipping Policy

Last Updated: August 8, 2026

At Crown Ice Jewelers, we carefully package and ship every order to help ensure that your jewelry arrives safely and securely.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or holidays will begin processing on the next business day.

For high-value orders, additional payment and order verification may be required before the order is shipped.

2. Shipping Methods

We offer shipping throughout the United States.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the available carrier services.

Delivery times are estimates and are not guaranteed.

3. High-Value Jewelry Shipping

Because we specialize in fine jewelry and high-value items, additional security measures may apply to certain orders.

Depending on the value of the purchase, we may require:

  • Signature confirmation upon delivery.
  • Tracking information.
  • Insurance coverage.
  • Additional identity or payment verification.
  • An approved delivery address.

These measures are intended to protect both our customers and Crown Ice Jewelers against loss and fraud.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Crown Ice Jewelers is not responsible for orders shipped to an incorrect address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us immediately. We will make reasonable efforts to assist you, but we cannot guarantee that the address can be changed after an order has been processed or shipped.

5. Shipping Delays

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

Crown Ice Jewelers is not responsible for delays caused by:

  • Weather.
  • Natural disasters.
  • Carrier disruptions.
  • Holidays.
  • Incorrect addresses.
  • Customs or governmental delays.
  • Other circumstances outside our reasonable control.

If tracking information shows a delay, customers should also contact the shipping carrier directly.

6. Lost, Stolen, or Damaged Packages

If your package appears damaged upon delivery, please document the condition of the package before opening it and contact us as soon as possible.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier immediately and notify Crown Ice Jewelers.

For high-value orders requiring signature confirmation, the package may only be released after the required delivery confirmation is completed.

Crown Ice Jewelers reserves the right to investigate any claim involving lost, stolen, or damaged merchandise before issuing a replacement or refund.

7. Signature Confirmation

For certain high-value orders, signature confirmation may be required.

If a signature is required and nobody is available to receive the package, the carrier may attempt delivery again or hold the package at an authorized location.

8. Shipping Insurance

Eligible high-value shipments may be shipped with appropriate insurance coverage.

Insurance claims may require documentation, photographs, tracking information, delivery confirmation, or other information requested by the shipping carrier or Crown Ice Jewelers.

9. International Shipping

At this time, Crown Ice Jewelers primarily ships within the United States.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import fees may apply and will be the responsibility of the customer unless otherwise stated.

10. Local Delivery

Crown Ice Jewelers may offer local delivery within selected areas of New York and surrounding locations.

Availability, delivery fees, service areas, and scheduling may vary depending on the order and delivery location.

For local delivery orders, additional verification or identification may be required.

11. Order Tracking

Once your order has shipped, you will receive tracking information when available.

Please use the tracking information to monitor the status of your shipment.

12. Questions About Your Shipment

If you have questions regarding your order or shipment, please contact Crown Ice Jewelers through the contact information provided on our website.

Crown Ice Jewelers
Fine Jewelry | Authentic 14K Gold
📦 Shipping Available Throughout the United States